Terms & Conditions
This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Tickets and ancillary products (we will refer to both the Tickets and any other products as Tickets in the rest of these terms) listed on our website chichestertickets.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Tickets from our site. You should understand that by ordering any of our Tickets, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Tickets from our site.
1 INFORMATION ABOUT US
chichestertickets.co.uk is a site operated by Chichester Cathedral Enterprises Limited (we). We are registered in England and Wales under company number 1171418 and with our registered office at. Our main trading address for ticket sales is Cloisters Shop, Our VAT number is .
2 SERVICE AVAILABILITY
Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside those countries.
3 YOUR STATUS
3.1 By placing an order through our site, you warrant that:
3.1.1 You are legally capable of entering into binding contracts;
3.1.2 You are at least 18 years old;
3.1.3 You are resident in the United Kingdom and are accessing our site from that country.
4 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Tickets. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Tickets have been dispatched (the Dispatch Confirmation).
The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to those Tickets whose dispatch we have confirmed in the Dispatch Confirmation.
We will not be obliged to supply any other Tickets which may have been part of your order until the dispatch of such Tickets has been confirmed in a separate Dispatch Confirmation.
5 OUR STATUS
5.1 Please note that we sell Tickets as agent for all events organised by Chichester Cathedral. We act as agent, also, for other event organisers (in these terms referred to as Event Organisers) when we sell Tickets. When we sell tickets for events organised by Chichester Cathedral your contract is with Chichester Cathedral. Where we sell tickets for other Event Organisers (including those Event Organisers who are using the Cathedral for their event), the resulting legal contract is between you and that Event Organiser, and is subject to the terms and conditions of that Event Organiser, which they will advise you of directly, or through their website. You should carefully review their terms and conditions applying to the transaction.
The website will state the Event Organiser with whom you are contracting.
5.2 Where we sell tickets for events organised by Chichester Cathedral, all contact and enquiries should be directed through us.
5.3 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot accept any responsibility for Tickets you purchase from third party sellers which you reached through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
Your booking will confirm whether you are contracting with us as agent for an Event Organiser or with you. Where we are acting for an Event Organiser we will disclose your customer information related to that transaction to the Event Organiser.
6 AVAILABILITY AND DELIVERY
6.1 In many cases we will not be the only people selling Tickets for an event. Event Organisers may reserve some seats or blocks of seats for sale by different methods.
We are able to offer for sale only those Tickets which they release for sale through us.
6.2 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. Please note that it can take several days for Tickets to be posted, and you should ensure that you leave sufficient time from ordering for the Tickets to reach you.
Your order form will tell you if you are able to collect the Tickets in person.
6.3 Some Event Organisers may place a limit on the number of tickets that can be supplied to one person or to one address. If this is the case it will be shown on the online booking page.
6.4 Unless otherwise specified by the Event Organiser, Tickets may not be re-sold or purchased for use as prizes or for use in promotions unless agreed by the Event Organiser.
7 SEATING PLANS, VENUE AND EVENT INFORMATION
7.1 We are agents for the Event Organisers and rely on the information supplied by them. If you have any problems with the information supplied about an event or with the seating plans shown on our site you will need to discuss it with the Event Organiser whose details appear for that event.
Where the Event Organiser is Chichester Cathedral you should direct your enquiries to us.
7.2 The Event Organiser will be responsible for the venue and the organisation of the event. They will reserve the right to refuse admission when appropriate.
Security checks are likely to take place at all events.
7.3 At some events the Event Organiser may have agreed that the event can be filmed.
By attending the event you agree to being filmed.
8 CHECKING TICKETS AND EVENT
8.1 Please note that it is your responsibility to check all Tickets on receipt to ensure that they are for the event, date and time that you booked.
If there is any mistake, please contact us immediately so that there is time to investigate and deal with any queries.
8.2 Please check carefully the dates of all events, and ensure that you check that the event is happening on the due date. Event Organisers will not always notify us if there is any change to the venue, content, date or timing of an event.
We do not notify you of any changes.
8.3 It is your responsibility to ensure that you attend the event on time. Many events will not allow admission after the event has commenced, or may allow entry only at a suitable interval.
9 POSTPONEMENT, CHANGES AND CANCELLATION OF EVENTS
The Event Organiser reserves the right to make changes to any event. Please see the terms of the Event Organiser for further details of their rights in relation to postponement or cancellation of events, or changes to any events.
10 TICKET EXCHANGES
10.1 We do not process the exchange of Tickets.
If the Event Organiser allows refunds you may be able to purchase the new Tickets that you require and seek a refund on the original tickets from the place where you purchased them. Please note that many Event Organisers do not permit refunds except when an event is cancelled.
11 REFUNDS
11.1 Each Event Organiser will set the policy on refunds for its own events.
11.2 We process refunds only where an event has been cancelled and the Event Organiser has confirmed the cancellation to us, authorised the processing of refunds and put us in funds to make all refunds.
11.3 Where an Event Organiser agrees a refund, we will process the refunds on Tickets sold by us but cannot process refunds on any Tickets purchased from another source.
Where a refund is agreed by the Event Organiser, the Tickets should be returned to us within 30 days of the date or proposed date of the event.
11.4 When you return Tickets to us we will notify you of your refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible after receipt of the tickets from you and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
12 RISK AND TITLE
The Tickets will be at your risk from the time of delivery.
13 PRICE AND PAYMENT
13.1 The price of any Tickets will be as quoted on our site from time to time, except in cases of obvious error.
Both we and the Event Organisers are entitled to correct prices which are obviously wrong and are not bound to sell Tickets at those prices.
13.2 The prices shown on our site include VAT but exclude delivery costs and the booking fee (£1.50 and £1.00 respectively, charged per transaction), which will be added to the total amount due and will be shown on the checkout page.
13.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
13.4 Our site contains a large number of Tickets and it is always possible that, despite our best efforts, some of the Tickets listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Ticket's correct price is less than our stated price, we will charge the lower amount when dispatching the Tickets to you.
If a Ticket's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Tickets, or reject your order and notify you of such rejection.
13.5 We are under no obligation to provide Tickets to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
13.6 Payment for all Tickets must be by credit or debit card. We accept payment with all main credit cards but not Diners Club or American Express. We accept payment by SagePay.
We will not charge your credit or debit card or account until we despatch your order.
14 OUR LIABILITY
14.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Tickets you purchased through us and the delivery costs and booking fee.
As explained above, we are not responsible for, and have no control over, the organisation of any events and cannot accept liability for any claims relating to the events.
14.2 This does not include or limit in any way our liability:
14.2.1 For death or personal injury caused by our negligence;
14.2.2 Under section 2(3) of the Consumer Protection Act 1987;
14.2.3 For fraud or fraudulent misrepresentation;
14.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
14.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
14.3.1 loss of income or revenue
14.3.2 loss of business
14.3.3 loss of profits or contracts
14.3.4 loss of anticipated savings
14.3.5 loss of data
14.3.6 loss of data, or
14.3.7 waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable;
provided that this clause 14.3 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 14.1 or any other claims for direct financial loss that are not excluded by any of the categories listed in this clause 14.3.
14.4 Where you buy any Tickets from a third party seller which was linked to our site, you will be contracting on the terms and conditions of that seller and the seller's individual liability will be set out in the seller's terms and conditions.
15 IMPORT DUTY
15.1 If you order Tickets from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.
Please contact your local customs office for further information before placing your order.
15.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Tickets are destined.
We will not be liable for any breach by you of any such laws.
16 WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
17 NOTICES
All notices given by you to us must be given to Chichester Cathedral Enterprises Limited at . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 16 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
18 TRANSFER OF RIGHTS AND OBLIGATIONS
18.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
19 EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
Please note that this applies only to the supply of Tickets by us to you as it is the responsibility of the Events Organiser to provide the event.
19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
19.2.1 Strikes, lock-outs or other industrial action;
19.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
19.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
19.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
19.2.5 Impossibility of the use of public or private telecommunications networks;
19.2.6 The acts, decrees, legislation, regulations or restrictions of any government.
19.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
20 WAIVER
20.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
20.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
21 SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
22 ENTIRE AGREEMENT
22.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
22.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
22.3 We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
23 OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
23.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in Tickets, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
23.2 You will be subject to the policies and terms and conditions in force at the time that you order Tickets from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Tickets).
24 THIRD PARTY RIGHTS
24.1 The Contracts (Rights of Third Parties) Act 1999 shall apply to allow Event Organisers to enforce these terms in relation to their events.
25 LAW AND JURISDICTION
Contracts for the purchase of Tickets through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
